As Trump goes after Education Department, staff cuts leave student loan borrowers in the dark

Key Points

  • Federal student loan borrowers are facing challenges as staff cuts at the Department of Education reduce support for resolving loan issues.
  • President Trump's expected executive order aims to abolish the Education Department, potentially worsening the situation for borrowers.
  • The remaining staff are overwhelmed, with reassignment of complaint cases uncertain, leading to potential delinquency among borrowers.
  • The Office of the Ombudsman, crucial for handling complaints, is under threat, with significant implications for the 42 million Americans with federal student loans.

Summary

The article discusses the dire situation for federal student loan borrowers following staff cuts at the U.S. Department of Education under President Donald Trump's administration. These cuts have resulted in the dismissal of employees responsible for handling borrower complaints, with at least eight staff members managing nearly 800 cases being let go. This has left remaining staff uncertain about when or how they will take over these cases, potentially leading to increased delinquency rates among borrowers. The situation is exacerbated by an expected executive order from Trump to abolish the Education Department, a move that would further complicate borrowers' ability to seek help. With the resumption of loan collection activities after a long hiatus due to the pandemic, and with a new repayment plan blocked by courts, borrowers are at a higher risk of facing wage or benefit garnishment without adequate support. The article highlights the significant impact of these changes, noting the loss of specialized teams like those handling Public Service Loan Forgiveness, and the broader implications for the millions of Americans with student loan debt.

cnbc
March 7, 2025
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