Exclusive-How ECB dodged a payment disaster in 10 hours of tech meltdown

Key Points

  • The European Central Bank's payment system crash delayed thousands of welfare payments, salaries, and pensions.
  • If the disruption had persisted, it could have affected millions and strained the banking system.
  • The issue stemmed from a malfunctioning hardware component, not initially identified, leading to hours of downtime.
  • The ECB had to manually process critical payments through an emergency channel, which was inefficient for the volume of transactions.
  • The incident highlighted the need for better backup systems and raised questions about the ECB's crisis management capabilities.

Summary

The European Central Bank (ECB) experienced a significant payment system crash last week, which delayed welfare payments, salaries, and pensions for thousands, particularly affecting the elderly and poor in Greece and Austria. The disruption, if it had extended into the following day, could have impacted millions, potentially destabilizing the banking system. The root cause was identified as a malfunctioning hardware component, which took hours to diagnose after an initial misdiagnosis of database issues. This led to a frantic effort by central bank staff across Europe to manually process transactions and clear backlogs overnight. The ECB had recently upgraded its payment system, but the incident exposed vulnerabilities in its backup and crisis management protocols. Despite having multiple backups, these did not activate as expected, prompting criticism from European Parliament members about the lack of immediate failover systems. The ECB has acknowledged the incident as a "major" one, initiating a thorough analysis to prevent future occurrences.

yahoo
March 6, 2025
Stocks
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