Frequently Asked Questions

Find answers to the most common questions about our services.

 What is Liquidity?

Liquidity is a unified technology platform for alternative investments. It enables discovering, subscribing to, and trading private and digital assets where legally permitted.

Does Liquidity provide investment advice?

No. Liquidity does not provide investment advice or recommendations. It is a marketplace connecting issuers and investors under applicable securities laws.

What does availability of offerings depend on?

Availability depends on investor accreditation, jurisdiction, and issuer policies.

What should users consider before investing?

All investment opportunities carry risk, and users must review offering documents and disclosures carefully.

What should users consider before investing?

All investment opportunities carry risk, and users must review offering documents and disclosures carefully.

How transparent is Liquidity about fees?

 Liquidity discloses all platform fees up front.

How does Liquidity ensure compliance and security?

Liquidity guides users through KYC/KYB onboarding, protects every wallet with Multi-Party Computation (MPC) so a user’s private key is never stored in one place, and supports settlement through Delivery-versus-Payment (DvP) or escrow depending on the instrument.

What has Liquidity’s user growth been like recently?

 Liquidity has seen rapid user growth, averaging from tens of thousands to over a million monthly active users (MAU) over the past six months.

How many active investors use Liquidity monthly?

Over 500 active investors consistently explore offerings, perform due diligence, and engage in trades or subscriptions each month.

What kinds of assets are available on Liquidity?

Liquidity provides access to private companies, pre-IPO secondaries, cryptocurrencies, SBA 7(a) loan investments, equipment financing, and cap table management services.

 How many pre-IPO opportunities are available?

Liquidity includes 50+ pre-IPO opportunities, featuring companies such as SpaceX, Figma, Discord, and others

How many cryptocurrencies are available on Liquidity?

Over 100 different cryptocurrencies and digital assets are available.

What is EquityTable?

 EquityTable is Liquidity’s cap table management product that helps companies manage real-time ownership structures, grants, transfers, and compliance.

Where can I find your Terms of Service?

The Terms of Service are published on our website at liquidity.io/terms-of-service. Within the mobile app, go to Profile → Legal → Terms of Service. If you need an official PDF, email [email protected] with your request.

Can you provide the AML/KYC policy for Liquidity?

Yes. Liquidity’s AML/KYC program is based on regulatory best practices. We perform identity verification (KYC for individuals, KYB for businesses), sanctions and PEP screening, ongoing monitoring, and reporting. The full policy is available at [link in app] or by requesting a copy via [email protected].

Do you have a Biometric Policy?

Yes. If you enable biometric authentication (like fingerprint or Face ID) on our mobile app, it’s governed by our Biometric Policy. You can read it at liquidity.io/biometric-policy or find it in-app at Profile → Legal → Biometric Policy. For any questions, our support team can assist.

How do I create an account on Liquidity?

Go to liquidity.io or download our mobile app. You can sign up by entering your phone number or by using Single Sign-On (SSO) via Google/Apple. After signing up:
By phone: We will email you an activation link. Click it, then complete the on-screen KYC steps (provide identity documents, etc.).
By SSO: Connect your Google/Apple account, then proceed with KYC.Once you finish verification and it’s approved, your account will be verified and you can fund your wallet.

Do you offer a mobile app?

Yes. Liquidity has native apps for both iOS and Android. Search your app store for “Liquidity” or use our download links. The app offers the full functionality of the platform, so you can browse deals, trade, and manage your account on your phone or tablet.

Is my personal information secure on Liquidity?

Absolutely. We use end-to-end encryption for all sensitive data, both in transit and at rest. Access to user data is controlled and monitored internally. For your digital wallet, we use MPC so your private key is never held in one place. We also recommend enabling two-factor authentication (2FA) in Profile → Security for extra protection on your account.

Is my personal information secure on Liquidity?

Absolutely. We use end-to-end encryption for all sensitive data, both in transit and at rest. Access to user data is controlled and monitored internally. For your digital wallet, we use MPC so your private key is never held in one place. We also recommend enabling two-factor authentication (2FA) in Profile → Security for extra protection on your account.

How do I stay compliant with Liquidity.io?

Follow the KYC/KYB process, submit accurate documentation, comply with terms of service, and keep your account information up-to-date.

Can I add my issuer name for deal setup?

Yes. Issuers can add and manage company profiles via EquityTable platform integrated with Liquidity.

What alerts or notifications will I receive?

 You will receive messages about new deals, portfolio updates, compliance reminders, and account activity.

Why is My Profile called a “single source of truth”?

Because it consolidates all your key information, making it accessible and verifiable both for you and for issuers or regulators.

Where can I watch a step-by-step tutorial for onboarding?

Tutorials are available within the Help section of the app and on liquidity.io/resources.

How does this simplify the compliance process?

By gathering all necessary documentation and verification in one place, compliance is automated and streamlined.

What is KYC and KYB?

KYC (Know Your Customer) verifies individuals. KYB (Know Your Business) verifies companies. Both are regulatory requirements.

What is a Private Placement Memorandum (PPM)?

 A legal document outlining investment risks, terms, and company details provided to potential investors.

How does investor onboarding work?

Investors complete identity and accreditation verification, link banking info, and sign digital agreements through the platform.

What wallet system does Liquidity.io use?

 Liquidity uses MPC (Multi-Party Computation) for wallet security, ensuring private keys are never stored centrally.

Do investors need to manage private keys?

No. The platform manages keys securely using MPC, offering a seamless user experience without requiring key custody.

Is logging in with Onyx SSO secure?

Yes, Onyx SSO uses industry-standard encryption and verification methods for secure login.

What types of private equity investments are available?

Liquidity offers private company shares, pre-IPO secondary shares, SBA 7(a) loan investments, equipment financing, and tokenized securities.

What government-backed credit market does Liquidity provide access to?

Access to SBA 7(a) loan-backed securities which are government guaranteed.

Why are pre-IPO secondary shares important?

They provide liquidity to early investors and allow new investors access to companies before public listing.

What is the size of the U.S. equipment finance market?

Over $1 trillion in annual financing volume.

What types of investments are available?

Equity, debt, and hybrid securities across multiple industries and stages.

How does an investor make an investment?

 By completing KYC, funding their wallet, and subscribing to offerings through the platform interface.

Does Liquidity.io charge blockchain gas fees to investors?

Liquidity subsidizes gas fees on its proprietary blockchain, so investors do not pay gas directly.

How can investors track their investments?

Through the Portfolio dashboard which shows real-time holdings, valuations, and transaction history.

Does Liquidity.io support secondary trading?

Yes, a secondary market is available for many tokenized securities on the platform.

What is the benefit of a secondary market on Liquidity.io?

It provides liquidity options and enables price discovery for private assets.

What should users consider before investing on Liquidity.io?

 Investment risks, lockup periods, minimum ticket sizes, and issuer disclosures.

What’s the minimum and maximum I can invest?

Minimums vary per offering, commonly $5,000 or more; maximums depend on accreditation and issuer limits.

Do you have short-term investment options?

Yes, some debt instruments and loans have shorter durations than equity.

What are smart contracts and why are they used?

Smart contracts automate transaction execution, reduce costs, and enhance trust by enforcing terms programmatically.

What ERC standards are used for smart contracts on Liquidity.io?

ERC-1400 and related security token standards are utilized for compliance and functionality.

What is tokenization?

Tokenization is creating a digital token on a blockchain that represents ownership of a real asset, like a share in a company, loan interest, or real estate.

What is a blockchain in simple terms?

A blockchain is a secure, shared ledger—like a Google Doc that everyone can see, where edits are transparent, tamper-resistant, and preserved.

What is a token in this context?

A token is a digital representation of ownership rights, such as economic benefits or voting power, programmed on a blockchain.

 How does tokenization lower barriers to investing?

It enables fractional ownership, letting investors buy small pieces of assets. Instead of $100,000 minimums, investors can start with a few hundred dollars.

How does tokenization improve liquidity?

Tokenized assets can trade on secondary marketplaces like Liquidity.io, making it easier to buy and sell than in traditional private markets.

How does tokenization improve transparency?

 Blockchain provides a transparent ledger of ownership and transactions, reducing opacity and increasing trust.

How does tokenization reduce costs?

By using smart contracts to automate settlements and ownership transfers, it reduces middlemen, paperwork, and fees.

Why does tokenization matter?

It democratizes access to private markets, enhances efficiency, and modernizes capital formation.

What is LQDTY?

LQDTY is Liquidity’s proprietary blockchain designed to support secure, gas-efficient trading and settlement.

Why build a new blockchain?

To optimize for high throughput, low fees, compliance features, and user experience not possible on existing chains.

What features does LQDTY offer?

Features include gas-less transactions, MPC wallet integration, regulatory compliance, and smart contract flexibility.

Who pays gas on LQDTY if users don’t?

Liquidity subsidizes gas fees to provide a frictionless experience for investors.

Why is gas-free for users such a big deal?

Eliminating gas fees removes a significant cost and usability barrier, encouraging broader participation.

What problems does LQDTY solve that other L1s struggle with?

 It addresses scalability, compliance, cost, and user experience challenges faced by general-purpose Layer 1 blockchains.

How does token trading work?

Token trading occurs on the Liquidity platform with instant settlement, price discovery, and compliance enforced by smart contracts.

How does Liquidity secure user funds and private keys?

 Liquidity uses Multi-Party Computation (MPC) wallets that divide private keys into parts held separately to prevent compromise.

What happens when a user initiates a transaction?

The MPC system coordinates signing without ever fully reconstructing the private key, ensuring secure transaction approval.

What are the benefits of MPC?

 MPC increases security by eliminating single points of failure and enabling key recovery without exposure.

What is an MPC secured wallet?

A wallet that secures private keys through cryptographic splitting and distributed computation.

How do I set up my MPC wallet?

Follow the wallet setup instructions in the Liquidity app during onboarding, including backup of your recovery phrase.

How do I secure my secret recovery phrase?

Store it offline, never share it, and use secure environments like hardware wallets or trustable secure locations.

How do I confirm my recovery phrase?

The app will prompt you to enter your recovery phrase for validation during setup or wallet restoration.

How do I know my wallet is fully secured?

When the MPC setup process completes with successful key share distribution and recovery phrase backup confirmation.

Why is securing the secret recovery phrase important?

 It is the ultimate backup for wallet recovery and unauthorized access could result in total loss of funds.

What is Delivery-versus-Payment (DvP)?

A settlement mechanism that ensures exchange of asset and payment occurs simultaneously to reduce counterparty risk.

How is PII (Personally Identifiable Information) protected?

 PII is encrypted, access-controlled, and stored in compliance with data protection regulations.

What happens if regulators audit us?

Liquidity maintains immutable logs and documentation to provide full transparency during regulatory audits.

What is an SPV?

 A Special Purpose Vehicle used as a legal entity to hold assets or issue securities on behalf of investors.

What is MPC?

Multi-Party Computation, a cryptographic method splitting keys across parties to enhance security.

Is Liquidity.io safe from hackers?

Yes, Liquidity employs advanced cryptographic security, penetration testing, and continuous monitoring to safeguard user assets.

What is an ATS?

An Alternative Trading System (ATS) is a regulated trading venue for buying and selling securities outside traditional exchanges.

What compliance measures does Liquidity follow?

Liquidity follows SEC and FINRA regulations, including KYC/AML protocols, record-keeping, and investor protection rules.

What is the Howey Test and why does it matter here?

The Howey Test determines whether a transaction qualifies as an investment contract subject to securities laws, crucial for compliance.

Are there risk disclosures?

Yes, all offerings have detailed risk disclosures to inform investors about potential risks

Why does tokenization on Liquidity.io involve securities laws?

Because tokenized assets represent ownership or claims on companies, they are classified as securities under law.

What rights do investors have when they own security tokens?

Investors generally have rights to dividends, voting, and other economic interests defined in the offering.

Can tokenized securities always be sold easily?

No, liquidity depends on secondary market development and issuer restrictions.

What policies are available to users?

 Users have access to Terms of Service, Privacy Policy, AML/KYC Policy, and Biometric Policy.

What legal rights do I have as a token holder?

Rights are governed by the offering documents and applicable securities laws.

What is KYC/AML and why do I have to do it?

KYC (Know Your Customer) and AML (Anti-Money Laundering) are compliance steps to verify identity and prevent illegal activity.

Can non-U.S. investors use Liquidity.io?

Yes, subject to jurisdictional and issuer restrictions.

What if Liquidity.io goes out of business?

User assets are held separately and protected per regulatory requirements.

What does a digital ATS license mean?

 It authorizes Liquidity to operate as a regulated alternative trading system for digital securities.

What is a DID (Decentralized Identifier)?

A DID is a unique digital identity managed on the blockchain for secure verification.

What is the one-liner summary for Iron Key Capital?

Iron Key Capital is a private equity firm specializing in technology growth investing.

What are the fees associated with trading on Liquidity?

Trading fees include a commission percentage on transactions, platform usage fees, and occasional listing fees for issuers.

What are the trading fees?

Trading fees are typically 1% of the transaction value but may vary by asset class and promotion.

Are company listings free?

No, companies pay nominal fees for listing assets on EquityTable or the Liquidity platform.

Are there other fees?

 Additional fees may include withdrawal processing fees and wallet maintenance fees.

Can I trade multiple cryptocurrencies on Liquidity?

Yes, Liquidity supports over 100 cryptocurrencies for trading and custody.

How do I deposit funds via ACH?

Link your bank account and follow ACH deposit instructions through the platform interface.

How do I deposit funds via wire transfer?

Use the provided wire transfer details in your Liquidity account to send funds from your bank.

How do I withdraw funds using ACH?

Submit a withdrawal request linked to your verified bank account via the Liquidity platform.

How do I withdraw funds using wire transfer?

Initiate a withdrawal request and provide wire transfer details; processing times apply.

Can I track my transactions in real time?

 Yes, the platform offers real-time status updates on deposits, withdrawals, and trades.

Why use Liquidity Wallet?

The Liquidity Wallet offers enhanced security with MPC technology and seamless integration with the platform.

How can I approve a trade on mobile?

Confirm transaction details and approve trades securely via the Liquidity mobile app.

Can I manage my orders in real-time?

Yes, orders can be monitored, edited, or canceled in real-time from the dashboard.

What happens after I approve a transaction?

The trade executes automatically with smart contract enforcement and settlement on the blockchain.

Can I use leverage or margin on Liquidity.io?

Currently, leverage or margin trading is not supported.

How well does the Liquidity app perform?

The app is highly optimized for speed, reliability, and user experience across devices and network conditions.

What makes Liquidity’s mobile app reliable?

Features include encrypted data storage, secure authentication, real-time sync, and bug-free design.

Can I see when a device was last active?

Yes, the Linked Devices section shows last active timestamps for your connected devices.

How can I revoke access to a device?

You can remove linked devices anytime from your account settings to immediately revoke access. 

How does Linked Devices improve account security?

It enables detection and removal of unauthorized devices improving overall account safety.

What is the Co-Owner & Authorized User Feature?

It allows account holders to grant limited or full permissions to additional users to co-manage assets.

How do I add a co-owner or authorized user?

Via the app’s permissions section, enter the user’s details and define access levels.

Can I customize what a co-owner can do?

Yes, granular permission settings allow customizing allowed actions per co-owner.

Is adding co-owners secure?

 Yes, all added users undergo KYC and security checks to ensure trusted access.

Why should I add a co-owner or authorized user?

To increase operational flexibility and safeguard assets through shared management. 

What is the Secure Document Vault?

A central encrypted repository for storing and managing investment-related documents securely.

How can I filter documents by date?

Use the built-in filter tools to sort and find documents based on upload or modification dates.

How fast is document retrieval?

Documents are available instantly via the cloud-based secure storage system.

How do I access my documents?

Access via app menu under Documents, with secured login required.

Why should I use Liquidity.io’s Document Vault?

 It offers easy organization, secure backup, and quick sharing options for investment compliance and records.

What is EquityTable.io?

EquityTable.io is Liquidity’s document and cap table management platform for private companies and issuers.

How much does it cost to list a company on EquityTable.io?

Pricing varies based on company size and complexity; contact sales for a quote.

Can I import data from other platforms like KATA or Carta?

Yes, EquityTable supports imports from common cap table management systems for seamless transition.

How do I get started on EquityTable.io?

Create an account, verify your company, and follow onboarding guides within the platform. 

Can EquityTable.io handle advanced equity instruments?

Yes, it supports convertible notes, SAFEs, options, warrants, and preferred shares.

Can I list multiple companies?

Yes, issuers can manage multiple listings from a single account.

How does EquityTable.io help with fundraising?

 It streamlines document management, investor communications, and regulatory reporting.

What is the Asset Detail Editor on Liquidity.io?

A tool for issuers to update media, disclosures, and key metrics on their offerings.

How do I add media to my listing?

Upload images, videos, and documents through the Media section of the Asset Detail Editor.

What property specifications are needed?

Include location, size, valuation, and legal documentation for real estate assets.

What performance metrics can I showcase?

Financial returns, occupancy rates, appreciation history, and ESG scores.

How does this streamline investor review?

Centralized, organized data enables faster and more accurate investor evaluations.

Where can I watch a step-by-step tutorial for real estate asset listing?

Available in the Help section of Liquidity.io and on our YouTube channel.

Why use Liquidity.io for listing real estate assets?

 It offers regulatory compliance, investor reach, and enhanced liquidity solutions.

How does EquityTable help companies focus on growth?

 By automating cap table updates and compliance, companies save time and reduce errors.

What are private markets?

Private markets are investment markets where securities are not publicly traded, including private equity, venture capital, and private credit.

What are the main problems with private markets today?

They face inefficiencies like limited transparency, high minimums, and long lock-up periods.

Why are private markets sometimes called “trust markets”?

Because transactions rely heavily on reputation, relationships, and validation rather than public data.

What is a liquidity premium?

The extra return investors demand for holding illiquid assets compared to liquid ones.

What does diversification mean in this context?

Spreading investments across multiple sectors, strategies, and issuers to manage risk.

How can investors diversify on Liquidity.io?

By accessing a wide range of assets, including private equity, loans, and tokenized instruments all within one platform.

What best practices should investors follow to manage risks?

Conduct due diligence, invest across asset types, review issuer disclosures, and maintain portfolio balance.

Why is diversification important in private markets?

 It reduces concentration risk and smooths portfolio performance over time.

Why are alternatives gaining attention in 2025?

They offer returns uncorrelated with traditional markets and protection against economic volatility.

How do alternatives help with inflation and volatility?

Many alternatives, such as real assets and private credit, have built-in inflation hedges and stable cash flows.

What’s the difference between investing on Liquidity.io and public stocks?

Liquidity.io focuses on private, tokenized, and alternative assets versus publicly traded securities.

What should I consider before investing on Liquidity.io?

Review risk disclosures, lock-in durations, minimums, and compliance requirements.

How are my transactions taxed?

Taxes depend on the investor’s jurisdiction and asset type; consult your tax advisor for details.

How does tokenization solve the IPO lockout problem?

Tokenization allows liquidity for pre-IPO shares without waiting for a public listing.

Why does tokenization matter to investors?

 It expands access, enhances liquidity, and modernizes private market investing through digital innovation.